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Our Cancellation & Rescheduling Policy
Because we deeply value our relationship and the time we spend together, your appointments are carefully reserved just for you. When a session is missed or changed at the last minute, it impacts our ability to care for other clients who are waiting for support. To help us protect this shared time, we hold a firm 48-hour cancellation policy:
48 Hours or More Notice: We are happy to reschedule or cancel your session at no charge.
Less than 48 Hours Notice: Cancellations or rescheduling requests made within this window will incur a 50% session fee.
No-Shows: Missing your appointment without any notice will result in a 100% session fee charge.
We completely understand that life happens and emergencies arise. However, to keep our business sustainable and fair to everyone, this fee is firmly applied to all late changes.
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Need Help? 519-904-6263 trae@tanyaraecounselling.com